FAQ

At Shady Days Tents + More, we offer a wide range of customizable products to meet your promotional and branding needs. In addition to our custom pop-up tents, we also provide flags, table cloths, inflatable tents, trade show setups, backdrops, and more. Whether you're looking to make a statement at an outdoor event, trade show, or promotional campaign, we have the products to help you stand out from the crowd.

The turnaround time for custom tent orders can vary depending on factors such as the complexity of the design and current order volume. Generally, you can expect your custom tent order to be ready for shipment within 7-10 business days from the date of order confirmation.

Absolutely! We specialize in creating custom designs tailored to your specific needs and preferences. Whether you're looking to add your logo, brand colors, or unique graphics, our team will work closely with you to bring your vision to life.

Our tents are meticulously crafted using high-quality materials to ensure durability, reliability, and comfort. The fabric of our tents is made from waterproof and fire-retardant 600D Oxford Polyester, providing superior protection against the elements. In addition, all of our tent frames are constructed with 40-60mm aluminum hex tubing, known for its lightweight strength and resistance to corrosion. To further enhance stability and longevity, we incorporate ABS plastic bushings and stainless steel hardware into our tent frames, ensuring they withstand the rigors of outdoor use with ease.

Yes, our tents are perfect for a wide range of outdoor events, including festivals, farmers markets, trade shows, and more. Their portability, ease of setup, and customizable design make them an ideal choice for any outdoor occasion.

Yes, we offer discounts for bulk orders. Please contact our sales team for more information and to discuss your specific needs.

Proper care and maintenance are essential to prolonging the life of your custom tent. We recommend regularly cleaning the tent fabric with mild soap and water, avoiding harsh chemicals and abrasives. Additionally, store the tent in a dry, cool place when not in use to prevent mold and mildew growth.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your custom tent, please contact us within 10 days of receiving your order to arrange for a return or exchange. Please note that customized items may be subject to restocking fees.     

? Yes, we ship our custom tents internationally. However, shipping rates and delivery times may vary depending on the destination. Please contact us for a shipping quote and estimated delivery time for your international order.

If you have any questions or need assistance, our customer support team is here to help! You can reach us via email at [email protected] , by phone at 706-768-7114, or through the contact form on our website.

At Shady Days Tents + More, we offer convenient payment options to make your shopping experience hassle-free. We accept the following payment methods:

Credit/Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your card details at checkout to complete your purchase securely.

PayPal: Pay securely with your PayPal account for added convenience and peace of mind. Simply choose the PayPal option at checkout and follow the prompts to complete your transaction.

Bank Transfer: For larger orders or international transactions, we also offer the option to pay via bank transfer. Please contact our customer support team for more information and to arrange payment.

Purchase Orders: Businesses and organizations may qualify for payment via purchase order. Please contact our sales team to discuss eligibility and to arrange payment via purchase order.

Rest assured that all transactions made on our website are encrypted and secure to protect your personal and financial information.

If you have any questions or need assistance with payment, please don't hesitate to contact our customer support team. We're here to help!

At Shady Days Tents + More, we understand that customers may choose to supply their own logos, artwork, or other copyrighted materials for use on our custom products. While we take every precaution to ensure compliance with copyright laws, it is the responsibility of the customer to obtain all necessary permissions and licenses for the use of any copyrighted materials provided to us.

By submitting logos, artwork, or other materials for use on our products, the customer represents and warrants that they have the legal right to use and reproduce the materials, and that their use does not infringe upon the rights of any third party, including but not limited to copyright, trademark, or intellectual property rights.

Shady Days Tents + More assumes no liability for any unauthorized or infringing use of copyrighted materials supplied by the customer. We reserve the right to refuse any order or artwork that we believe may violate copyright laws or infringe upon the rights of others.

By placing an order with Shady Days Tents + More and submitting logos, artwork, or other materials for use on our products, the customer agrees to indemnify, defend, and hold harmless Shady Days Tents + More, its employees, officers, directors, and affiliates from any claims, damages, losses, liabilities, or expenses arising out of or related to the use of the supplied materials.